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The Spa Basin

Beautiful skin is for everyone

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Currently, USPS is our default shipper. An email notification is
sent to your email address with your tracking number information
shortly after your order is processed.
Log onto  www.usps.com  to track your package.

If you don't know or did not get your tracking number click here: Contact Us:
include you name, order number, and phone number in this email.
If you have your tracking number then go to:


 

Returns and refunds?

Your satisfaction is guaranteed. We'll gladly accept returns for any products
upon receiving your items within 5 days of the purchase. To ensure a
timely refund to your account, please return the item immediately upon
deciding that you do not want the product.
Shipping cost are non-refundable.
Please follow the simple instructions below:
Use our easy return:

Send a request for a Merchandise Return Authorization request for a return
label and it will be emailed to you (or you can purchase your own postage).
Print it directly from your computer and attach it
to your return, give the package to the USPS representative or just
take it to your local post office.

A. Place the item in its original packaging (if available) .
B. Use the Merchandise Return Label emailed to you with a copy of your invoice.
C. Please indicate on the invoice the reason for your return/Exchange.
D. Once the merchandise is received a credit for the total amount
(minus shipping and handling) will be promptly refunded
back to your original form of payment.
here is the address:
The Spa Basin Returns
330 East 19 Th Street
4 Th Floor
Brooklyn, New York 11226
866-899-3932
Please note: We offer free shipment on orders totaling over
$75.00, however, if the order is returned, the actual
cost of the shipment will be deducted from your refund.

Contact Us:



Email is the preferred method to contact us unless it's urgent.
We are committed to answering emails within 24 hours.
Customer Service: Mondays- Fridays 10A- 6P Est.. Saturdays: 10A-2PM.
The most convenient way to reach us is with our contact page.
Question or comments about a product?

I welcome any questions or feedback you may have about the products
featured on this site. You are also welcome to submit your review
about any of our products that you've used, tell us what you think:
THE SPA BASIN
Address: 330 East 19 Th Street
4 Th Floor
Brooklyn, New York 11226:
866-899-9392
E-mail address:
 
Thanks for visiting.